Retentions Consultant in GERALDTON, Western Australia
Retentions Consultant Do you have an interest in Finance but want a role with people contact? Have you previously worked in a phone based role or call centre? Do you have a flair for customer service with the confidence of an expert sales person? Then this could be just the job you are searching for. 'This large CBD based Financial Services provider seeks an exceptional Retentions professional to join their friendly team. The role deals exclusively in Customer Care and Retentions and is vital to the success of the organisation. DUTIES AND RESPONSIBILITIES: To liaise with clients from either inbound or outbound calls, in order to successfully retain their business Implementing retention strategies Assisting to customer enquiries in a professional manner Conduct all business related activities in accordance to company policy Escalating calls to relevant departments Going beyond the call of duty with regards to the level of service provided DESIRABLE ATTRIBUTES: Experience in a previous